By Sahiba Dhawan
Kiehl’s, the New York city-based apothecary and creator of fine quality skin and hair care, recently launched its 11th store in India at Phoenix marketcity, Chennai.
Kiehl’s was founded as an old-world apothecary in New York’s east village neighborhood. Its unique, extensive background represents a blend of cosmetic, pharmaceutical, herbal and medicinal knowledge developed and advanced through the generations. Its customer-centric heritage has been at the heart of every product – from ingredient research and formula safety testing to localized store decors– all of which are tailored to the particular needs of patrons in their local communities.
The Phoenix marketcity store location will bring the spirit of the original New York city-based apothecary to the community in a retail environment, which offers sampling sections, gifting stations and skincare consultation counters. Like all Kiehl’s stores, the new Chennai location continues Kiehl’s unique “try before you buy” sampling initiative as well as its long-standing money-back guarantee and hassle-free return policy
Cheryl Vitali, Kiehl’s Worldwide General Manager says, “At Kiehl’s, we are confident in the efficacy of our formulas and in our commitment to offer customers regimens tailored for their specific needs. Our generous sampling program is a reflection of our long-standing apothecary heritage – and long ago set the service bar in the industry. Our mission is to serve our customers’ individual needs and these initiatives have stood the test of time over decades of service,”.